PRIVACY POLICY
How Maison Viven collects, uses, shares, and protects personal information.
Last updated: October 5, 2026
Maison Viven LLC (“Maison Viven,” “we,” “us,” or “our”) operates this website and online store, including the related information, content, features, tools, products, and services we provide (collectively, the “Services”). Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services.
This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you visit or use the Services, make a purchase or other transaction, create or use an account, request a product-availability notification, communicate with us, or otherwise interact with Maison Viven. If there is a conflict between our Terms & Conditions and this Privacy Policy concerning the collection, processing, or disclosure of personal information, this Privacy Policy controls for those privacy matters.
1. Personal Information We Collect or Process
“Personal information” generally means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so that it cannot reasonably identify you. Depending on how you interact with Maison Viven, where you live, and applicable law, we may collect or process:
Contact information, such as your name, billing and shipping addresses, email address, and phone number.
Payment and financial information needed to process a transaction, including payment method, payment confirmation, and transaction details. Payment-card processing may be handled by Shopify and authorized payment providers.
Account information, such as login credentials, preferences, settings, and account-related information.
Transaction information, including products you view, add to a cart or wishlist, purchase, return, exchange, or cancel, and your transaction history.
Communications with Maison Viven, including customer-care inquiries, return requests, feedback, and other information you choose to provide.
Device and technical information, including browser or device information, network connection, IP address, and similar identifiers.
Usage information about how you interact with or navigate the Services.
Marketing and preference information, including subscriptions, consent choices, and communication preferences.
Product-interest information, such as a request to be notified when a Maison Viven product becomes available.
2. Sources of Personal Information
We may collect personal information:
Directly from you when you shop, create an account, subscribe, request a notification, contact us, or otherwise provide information.
Automatically through the Services, including through cookies and similar technologies.
From Shopify and service providers that support ecommerce, payments, analytics, customer service, communications, fraud prevention, fulfillment, and shipping.
From business, marketing, or other partners where permitted by law and consistent with applicable privacy choices.
3. How We Use Personal Information
Providing and improving the Services
We use personal information to operate the website and online store, process payments, fulfill and ship orders, manage accounts, process returns or other transactions, remember preferences, provide requested product-availability notifications, support customers, and improve the shopping experience.
Marketing and advertising
Where permitted by law, we may use personal information to send marketing or promotional communications and to support advertising or personalization. You may unsubscribe from marketing communications using the method provided in the communication. Opting out of marketing does not prevent us from sending necessary transactional or service messages.
Security and fraud prevention
We may use information to authenticate users, secure the Services, prevent and investigate fraud or other unlawful, unsafe, or malicious activity, and protect Maison Viven, our customers, and others.
Customer communication
We use information to answer questions, provide customer support, communicate about orders and accounts, respond to return or shipping requests, and maintain our relationship with customers.
Legal and compliance purposes
We may process information to comply with applicable law, respond to valid legal process, establish or defend legal claims, enforce our terms and policies, and meet regulatory, accounting, tax, or recordkeeping obligations.
4. Cookies and Similar Technologies
Maison Viven, Shopify, and authorized service providers may use cookies, pixels, local storage, and similar technologies to operate the Services, remember preferences, understand site usage, measure performance, support security, and, where permitted, personalize marketing or advertising. Available cookie or privacy controls may vary depending on your location, browser, device, and the technologies used by the Services.
Blocking certain cookies may affect the functionality or performance of parts of the website. Where required, we provide consent or preference controls for non-essential technologies.
5. How We Disclose Personal Information
We may disclose personal information when reasonably necessary for legitimate business purposes and as permitted by law, including:
To Shopify and vendors or service providers that perform functions on our behalf, such as payment processing, IT, analytics, cloud hosting, customer support, fulfillment, communications, and shipping.
To business and marketing partners that help provide services or advertising, subject to applicable law and privacy choices.
When you direct us or consent to a disclosure, including through certain social-media, login, shipping, or other integrations.
Within an affiliated corporate group, if applicable.
In connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction.
To comply with law, lawful requests, subpoenas, court orders, or other valid legal process, or to protect or defend rights, safety, property, the Services, or users.
6. Relationship With Shopify
The Services are hosted by Shopify. Shopify collects and processes personal information about access to and use of the Services in order to provide and improve its platform and related features. Information submitted through our store may be transmitted to Shopify and authorized third parties, including providers located in countries other than your own.
Shopify may also process information in connection with features that help merchants protect, operate, personalize, and improve their stores. Shopify is responsible for certain processing activities it performs for its own purposes. For information about Shopify’s practices and applicable privacy rights, please review Shopify’s consumer privacy materials.
7. Third-Party Websites and Services
The Services may contain links to or integrations with third-party websites, social platforms, payment services, carriers, or other providers. Their privacy and security practices are governed by their own notices and terms. Maison Viven is not responsible for the privacy, security, accuracy, or availability of unaffiliated third-party services.
8. Children's Privacy
The Services are not intended for children, and we do not knowingly collect personal information from children under the age at which parental consent is required under applicable law. If you are a parent or guardian and believe a child has provided personal information to Maison Viven, please contact us so that we can review the request and take appropriate action.
9. Security and Retention
We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no security system or method of transmitting information over the internet is completely secure.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements. Retention periods may vary depending on the type of information and applicable law.
10. International Data Transfers
Maison Viven, Shopify, and our service providers may process personal information in jurisdictions other than the place where you live. Where applicable law requires safeguards for international transfers, the responsible party will use an appropriate lawful transfer mechanism.
11. Your Privacy Rights and Choices
Depending on where you live, applicable privacy law may give you rights regarding your personal information. These rights can include, subject to legal conditions and exceptions:
The right to request access to personal information we hold about you.
The right to request correction of inaccurate personal information.
The right to request deletion of certain personal information.
The right to obtain a copy or portability of certain personal information.
The right to opt out of or limit certain uses or disclosures, including certain targeted advertising, sharing, or sale as those terms are defined by applicable law.
The right to withdraw consent where processing is based on consent.
The right to appeal certain privacy-rights decisions where applicable.
The right not to receive unlawful discriminatory treatment for exercising applicable privacy rights.
We may need to verify your identity before completing certain requests. Where permitted, you may use an authorized agent, and we may request evidence of that agent’s authority. We will respond in accordance with applicable law.
12. California Privacy Choices
California residents may have additional rights under applicable California privacy law, including rights relating to access, correction, deletion, and certain uses or disclosures of personal information. Where Maison Viven engages in activity that constitutes “selling” or “sharing” personal information or targeted/cross-context behavioral advertising as defined by applicable law, eligible consumers may use the privacy-choice or data-sharing opt-out mechanism provided through the website.
The availability and scope of particular rights depend on the law, the nature of the processing, and applicable exemptions.
13. Marketing Communications
You may opt out of promotional email or other marketing communications by following the unsubscribe instructions in the communication or by contacting us. Even after opting out of marketing, we may continue to send non-promotional communications necessary to provide the Services, such as order confirmations, shipping notices, account messages, requested back-in-stock notifications, and customer-care responses.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or the Services. The current version will be posted on this page with the applicable “Last updated” date. Where required by law, we will provide additional notice of material changes.
15. Contact Maison Viven
For questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, contact:
Maison Viven LLC
3000-F Danville Blvd #332
Alamo, CA 94507
United States
Email: hello@maisonviven.com
Phone: 925-264-9122
Frequently Asked Questions
What personal information does Maison Viven collect?
Depending on how you interact with the store, Maison Viven may process contact, transaction, account, payment-related, device, usage, communication, marketing-preference, and product-interest information.
Why does Maison Viven collect personal information?
We use information to operate the online store, process and fulfill orders, provide customer care, manage returns and accounts, send requested notifications, improve the Services, maintain security, and meet legal obligations.
Does Maison Viven use Shopify?
Yes. Maison Viven’s online store is powered by Shopify, which processes information to provide and improve the ecommerce platform and related features.
Does Maison Viven share personal information with service providers?
Yes, when reasonably necessary to operate the store and provide Services, such as payments, hosting, analytics, customer support, fulfillment, communications, and shipping.
Can I opt out of Maison Viven marketing emails?
Yes. Use the unsubscribe option in a promotional email or contact Maison Viven. Transactional and service communications may still be sent when necessary.
Can I request access to or deletion of my personal information?
Depending on where you live and applicable law, you may have rights to request access, correction, deletion, portability, or other privacy choices. Some requests are subject to legal exceptions and identity verification.
Does Maison Viven use cookies?
Maison Viven, Shopify, and authorized providers may use cookies and similar technologies for store functionality, preferences, analytics, security, and, where permitted, marketing or advertising.
How do I contact Maison Viven about privacy?
Contact Maison Viven at hello@maisonviven.com using the information in the Contact Maison Viven section.