SHIPPING & RETURNS
Clear information for ordering, delivery, returns, and refunds.
Maison Viven is committed to making the experience of receiving and, when necessary, returning an order straightforward. The information below summarizes our shipping and return practices and is intended to remain consistent with the policies presented during checkout.
Shipping
Order processing
Orders are generally processed within 1–2 business days. Processing time is separate from carrier transit time. Once an order ships, tracking information is provided when available.
United States shipping
Standard Shipping: Complimentary. Estimated carrier transit time: 3–5 business days.
Express Shipping: $15. Estimated carrier transit time: 1–2 business days.
Delivery estimates are provided as guidance and are not guarantees. Carrier delays, weather, service disruptions, and other circumstances outside Maison Viven's control may affect delivery.
International shipping
Maison Viven may ship to selected international destinations. Available services, rates, and estimated delivery times are shown at checkout. Import duties, taxes, customs charges, brokerage fees, or other destination-country charges are the recipient's responsibility unless they are collected at checkout.
Address changes, delayed shipments, and delivery questions
If you notice an error in your shipping address, or if a shipment appears delayed or lost, contact us promptly at hello@maisonviven.com with your order number. We will review the order and available tracking information and assist with the next appropriate step.
Returns
30-day return window
Eligible items may be returned within 30 days of delivery. To qualify for a return, an item must be unused, unworn, undamaged, and in its original condition and packaging. Proof of purchase or the order number is required.
Requesting a return
Please contact Maison Viven before sending an item back. Once a return is authorized, we will provide the appropriate return instructions and return address. Returns sent without prior authorization may delay processing.
Return shipping and fees
For ordinary returns, the customer is responsible for return shipping costs. Maison Viven does not charge a restocking fee. If an item arrives damaged, defective, or incorrect, contact us promptly; reasonable return shipping costs for an approved claim will be covered by Maison Viven.
Refunds
Returned merchandise is inspected after receipt. Approved refunds are issued to the original payment method. Original expedited shipping charges are non-refundable.
Personalized or customized items
Personalized or customized items are final sale and are not eligible for return unless they arrive damaged, defective, or incorrect.
Damaged, defective, or incorrect orders
If there is a problem with your order, please contact hello@maisonviven.com promptly and include your order number, a brief description of the issue, and photographs when helpful. We aim to respond to customer-care inquiries within two business days.
Order cancellations
Orders may be cancelled until fulfillment begins. Once an order has been fulfilled or shipped, the applicable return process applies.
Frequently Asked Questions
How long does Maison Viven take to process an order?
Orders are generally processed within 1–2 business days before carrier transit begins.
Does Maison Viven offer complimentary shipping?
Yes. Standard shipping within the United States is complimentary.
How long does standard shipping take?
Estimated domestic carrier transit time for Standard Shipping is 3–5 business days after processing.
Is express shipping available?
Yes. Express Shipping is $15, with an estimated domestic carrier transit time of 1–2 business days after processing.
What is Maison Viven's return window?
Eligible items may be returned within 30 days of delivery, subject to the return conditions described above.
Are there restocking fees?
No. Maison Viven does not charge a restocking fee.
Who pays for return shipping?
Customers pay return shipping for ordinary returns. For approved damaged, defective, or incorrect-item claims, Maison Viven covers reasonable return shipping costs.
Can personalized or customized items be returned?
Personalized or customized items are final sale except when they arrive damaged, defective, or incorrect.
Customer Care
For shipping, delivery, return, or refund questions, contact Maison Viven at hello@maisonviven.com.